I am writing to provide an update on the outage currently impacting the UC Santa Barbara campus. A disruption of VMWare virtual computing services began at approximately 10:39 a.m. on Tuesday, October 18 and has impacted access to multiple services throughout campus. The exact source of the issue is still unknown at this time, but Information Technology Services (ITS) staff are working diligently to diagnose the problem and restore access to these services. Please note that you can subscribe to status.ucsb.edu to receive UCSB service impact notices.
Here is a summary of impacted and restored services as of 9 a.m. on Wednesday, October 19:
Major Impacted Services
- BARC
- Campus wireless (eduroam and UCSB Secure)
- Course Reserves (Ares)
- Connect CAP
- Email for some UCSB addresses and departments still dependent upon on-campus email servers
- Data Warehouse, Hyperion, EZ Access
- FlexCard Management and Allocations
- Gateway
- GoAnywhere
- GOLD
- GUS
- Identity Manager
- Library EZProzy and public workstation access
- Online General Ledger (OLGL), TOE, TOF
- UCPath Operational Data Store
Restored Services
- GauchoSpace
- Pulse VPN
Since eduroam is affected, please use the UCSB Wireless Web network with username "ucsb" and password "ucsb” for temporary access to the campus wireless network.
ITS staff continue to pursue a multi-track restoration strategy as quickly as possible, though there is currently no ETA for resolution. The primary focus at this time is on the infrastructure and systems essential to daily campus operations. We will continue to provide updates to the campus community on a regular basis until these issues are resolved.
Updates on this issue are available via status.ucsb.edu and on the UCSB IT Twitter page.
We recognize this outage is a significant disruption. Thank you for your continued patience as we work to resolve this incident.