Goal:
Support academic and operational excellence by enhancing the effectiveness of the university’s IT workforce.
Why is this important?
Our success depends on the health and growth of our people. This focus area centers on building a sustainable workforce through proactive training, mentorship, and smart resource management. We are committed to creating an environment where our team is highly accessible to the campus while having the dedicated time needed for professional development and renewal.
Objectives & Outcomes
- Culture of innovation, cross training, and collaboration across the university IT community.
- Core technology services are consistent, sustainable, and integrated across IT organizations.
- IT services and processes make it easier to align with security and compliance requirements.
- Technology services are transparent, proactively measured and managed throughout their life-cycle.
- Easier to form collaborations that leverage the collective expertise and skills of the university IT professionals.
- Modern recruitment processes.
- High levels of IT staff retention and engagement.
Key Strategies
- All university IT providers collaborate to define IT services and metrics, publish an integrated service catalog (inc. academic, productivity, research tools and applications), improve communications and adopt service management methods.
- Collaboratively develop and adopt shared technical standards and operating procedures across ITS and university IT groups.
- Strengthen recruitment, on-boarding, career development and retention processes (including opportunities for internal promotion).
- Develop an inventory of staff skills and expertise to facilitate collaboration and professional development.
- Develop formal and informal professional development and learning programs for all university IT staff.
- Increase organizational capacity to support areas of existing and emerging technology demand (E.g., networking, AI, etc.) including specialized research technology needs.
- Increase organizational capacity to provide effective project and change management.
Fiscal Year 2024-2025 Initiatives
- Expand IT Mentorship Program
- Expand the number of Student Interns
- Host annual Innovathon
- Explore programs at other UC’s (e.g., UC Irvine Evolve Project)
- Host knowledge sessions/symposiums/conferences on emerging trends (e.g., AI, Cloud, HPC, Information Security)
- Provide Leadership training to campus IT Staff
- Provide training opportunities for non-ITS staff
- Restart Quarterly IT Foundation sessions.
- Host Shop Talks / Lightning Talks
- Assess current recruitment process
Roadmap - Priority Themes By Year
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FY 2025-26 |
FY 2026-27 |
FY 2027-28 |
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