Goal:
Improve educational outcomes and student, faculty, and staff experiences by providing simplified access to integrated information and services and innovative teaching and learning spaces.
Why is this important?
Central to our mission of serving the people of California, this focus area prioritizes the overall experience and outcomes of our faculty and students. Beyond classroom instruction, we are dedicated to improving access to the digital tools and information vital to academic success.
Objectives & Outcomes
- Coordinated efforts to improve the ecosystem of student information and support applications.
- Consistent high-quality experience in all learning spaces informed by faculty and student needs.
- Improved satisfaction with reliability, availability, and support of teaching and learning technologies.
- Increased support for experimentation and adoption of academic technologies to meet emerging and widely-shared faculty and student needs.
Key Strategies
- Establish shared principles, standards, and decision-making processes to improve student support systems.
- Develop an approach and roadmap to modernize and integrate the ecosystem of student applications.
- Provide a suite of integrated tools that unifies the interface to services and information (“one stop shop”) for students, staff, and faculty, and increases student agency.
- Unify efforts and fill gaps in data and solutions to improve communications, engagement, and student support (E.g., CRM, tiered support, etc.).
- Continue efforts to establish university wide classroom technology standards and an improved support model for general and departmental classrooms.
- Streamline the process for experimentation in new learning space designs and academic technologies and assess viability to adopt and sustain more broadly.
Roadmap - Priority Themes By Year
| Priority Theme | FY 2024-25 | FY 2025-26 | FY 2026-27 | FY 2027-28 |
|---|---|---|---|---|
| Assess & improve the use of Teaching & Learning Technologies |
- Assess instructional tech effectiveness - Refine Technology Fee Allocation process |
|||
| Continue improvement of Learning Spaces |
- Upgrade classroom technology - Instructional space support via ServiceNow - Consistent technology experience in all instructional spaces |
- Upgrade classroom technology - Improve classroom support |
- Complete classroom technology upgrade |
- Develop pedagogical innovation spaces |
| Improve Student Experience |
- Student Information Ecosystem (SIS) Discovery - Student CRM phase 1 - Online course catalog - Student virtual 1-Stop Shop phase 1 |
- SIS RFP - Campus-wide CRM |
- Begin SIS replacement - Improved access to student software |
- Continue SIS replacement |