Why is this important?
The first of the focus areas, Teaching & Learning Experience, addresses one of the three primary missions of the university, and that which is arguably the most essential to the operation and service of a land grant institution. In this focus area, goals, strategies, objectives, and initiatives seek to serve not only the pedagogical function of the academy, but also the overall experience of faculty and students in matters peripheral to instruction and learning, which enhance access to tools and information vital to academic life. Featured initiatives in this area include the initial steps in establishing a new and modern Student Information System (SIS), the completion of the first phase of a student-focused customer relationship management system (CRM), newly consolidated support of classroom technology support requests, and efforts to provide a consistent technology experience across all instructional spaces at the university.
Goal: Improve educational outcomes and student, faculty, and staff experiences by providing simplified access to integrated information and services and innovative teaching and learning spaces.
Objectives & Outcomes
- Coordinated efforts to improve the ecosystem of student information and support applications.
- Consistent high-quality experience in all learning spaces informed by faculty and student needs.
- Improved satisfaction with reliability, availability, and support of teaching and learning technologies.
- Increased support for experimentation and adoption of academic technologies to meet emerging and widely-shared faculty and student needs.
Key Strategies
- Establish shared principles, standards, and decision-making processes to improve student support systems.
- Develop an approach and roadmap to modernize and integrate the ecosystem of student applications.
- Provide a suite of integrated tools that unifies the interface to services and information (“one stop shop”) for students, staff, and faculty, and increases student agency.
- Unify efforts and fill gaps in data and solutions to improve communications, engagement, and student support (E.g., CRM, tiered support, etc.).
- Continue efforts to establish university wide classroom technology standards and an improved support model for general and departmental classrooms.
- Streamline the process for experimentation in new learning space designs and academic technologies and assess viability to adopt and sustain more broadly.
Fiscal Year 2024-2025 Initiatives
- Upgrade 20 GA classrooms as part of GA classroom technology upgrade cycle plan
- Online course catalog and curriculum approval (Course Dog)
- Refine Student Technology Fee allocation process
- Start SIS Replacement Program discovery/readiness project
- Complete first phase of Student CRM project
- Implement an instructional space support service line in ServiceNow, enabling instructors to submit and manage all support requests within a single system. *
- Ensure consistent technology experience across all instructional spaces, independent of the service provider
- Implement first phase of student virtual One Stop Shop - an aggregate site for student, faculty, staff, and other affiliated UCSB stakeholder resources.
- Assess effectiveness of current instructional technology solutions
Roadmap - Priority Themes By Year
|
Priority Theme |
FY 2024-25 |
FY 2025-26 |
FY 2026-27 |
FY 2027-28 |
|
Improve Student Experience |
- Student Information Ecosystem (SIS) Discovery - Student CRM phase 1 - Online course catalog - Student virtual 1-Stop Shop phase 1 |
- SIS RFP - Campus-wide CRM |
- Begin SIS replacement - Improved access to student software |
- Continue SIS replacement |
|
Continue improvement of Learning Spaces |
- Upgrade classroom technology - Instructional space support via ServiceNow - Consistent technology experience in all instructional spaces |
- Upgrade classroom technology - Improve classroom support |
- Complete classroom technology upgrade |
- Develop pedagogical innovation spaces |
|
Assess & improve the use of Teaching & Learning Technologies |
- Assess instructional tech effectiveness - Refine Technology Fee Allocation process |